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Delivery & Returns

We offer FREE! standard shipping to the following countries: 

Country  Shipping Time (Working Days)
United Kingdom  3-7
Austria  10-14
Belgium  10-14
Germany  10-14
USA 14-21
Canada  14-21

 

All orders are dispatched within one working day from United Kingdom by Royal Mail. UK orders are shipped via standard economy delivery, All overseas orders are shipped by standard AirMail service.

Returns: 

You can return the item back to us up to 14 days after receiving it. We can only accept returns on items that are unused and in their original unopened packaging.   

Damaged Items: When emailing us, can we please ask that you send us images where possible as this helps resolve claims for damaged products more efficiently.

Return Charge: If its a change of mind, customer usually pays the return postage. If you have received a wrong/damaged item we will cover the cost of returning that item. 

Your refund will be issued once we receive the order. In any case please contact us before hand to confirm the return, using the contact us page or emailing us on lilylisauk@gmail.com