Delivery & Returns
We offer FREE! standard shipping on all UK Orders
All orders are dispatched within one working day (Monday to Friday) from United Kingdom by Royal Mail. All orders placed after 2pm are shipped the next working day.
Shipping Service | Shipping Cost | Delivery Time |
Royal Mail 48 |
FREE! | 3 - 5 Working Days |
Royal Mail 24 |
£1.95 | 1 -2 Working Days |
SPECIAL 24 Hour (Royal Mail or Courier) | £9.95 | Next Working Day |
Returns:
You can return the item back to us up to 30 days after receiving it. Due to hygiene reasons we can only accept returns on items that are unused and in their original unopened packaging.
Damaged Items: When emailing us, can we please ask that you send us images where possible as this helps resolve claims for damaged products more efficiently.
Return Charge: If its a change of mind, customer usually pays the return postage. If you have received a wrong/damaged item we will cover the cost of returning that item.
Your refund will be issued once we receive the order. In any case please contact us before hand to confirm the return, using the contact us page or emailing us on lilylisauk@gmail.com